Il Customer Service

Selling is really hard. Customer acquiring more and more expensive than maintaining

An high level Customer help desk service is essential and vital for Customer retention

Thanks to his powerful help desk module, MagicCrm helps you to simply manage support tickets, assigning them to the right specialist, monitoring step by step escalation and ensuring SLA respect.

Gestione Contatti Magic CRM

Features

  • Ticket support management

  • Ticket workflow configuration and management
  • SLA management
  • Maintenance report measure
  • Delay alert and progress notification
  • Service Level analysis
  • Web ticket management